Product Name: Modern Ceramic Vase
Application: Clubs, hotels, villas, companies, homes, etc
Style: American Style
Place of Origin: Dongguan, China
Package: Carton package or as clients request
Warranty: 3-year warranty is provided with this item. Please feel free to directly contact us if you met with any issues with the item.
Custom: Custom color, custom size, custom logo on base, custom shipping mark on cartons
Advantage: Easy to Clean, Good Package, Good Service, 65% High Quality Brass
Delivery Time: 30 days
Payment Terms: T/T, L/C
Delivery Term: Ex work for bulk cargo or FOB Shenzhen for container cargo.
Since 2009: With 10 years experiences of indoor lighting, in 2009 Tikanna established. Now after 10 years efforts, we are keep going.
Quality: Each manufacturing step is well completed under our strict QA & QC system and passed the certification of ISO, CCC ,CE, Rohs and CB.
R&D: Our standard operation procedures and strong R&D team allow us providing new designs every week and satisfy our customer's OEM and ODM requirements.
Aftersale Service: We will keep 24 hours standby. Pls let us know everything you need. No matter Good Reviews or Promotional Recommendations are highly appreciated.
Flexible: Lots of STOCK materials and URGENT workshops make us flexible. Urgent orders, we can fulfill your demands in required time.
Q1: Who are you?
A: We are a factory established in 2009 mainly producing indoor decor lighting, home decor accessories and hardware furnitures. We have our design department, moulding and producing workshops, including brass lost wax workshop, brass casting workshop, hardware workshop and painting workshop. All things are controlled by ourselves. All the workers have more than twenty years of experience.
Q2: What products do you have?
A: We have chandelier, wall lamp, table lamp, floor lamp, ceiling lamp, home decor accessories and hardware furniture. All the materials most made of steel
Q3: Why should I buy from you not other suppliers?
A: Because we have 11 years export business experience, for different countries, we know how to deal with different electric standards, professional designers can provide you with professional services for OEM ODM or special requirements.
Q4: Does your product include light sources?
A: No, we don't supply light sources except special ones as LED strips or G4.
Q5: Do you accept sample order?
A: Yes, we welcome sample orders, for OEM, ODM, wholesale, projects, it is necessary to have samples, in order to confirm details and quality.
Q6: Can you do custom?
A: Yes, we can custom color, custom size, custom logo in canopy, custom shipping mark on cartons etc.
Q7: Do you have R&D department?
A: Yes. We have a strong team from drawing to sample making. The procedures can be seen from the column "Why Choose US".
Q8: How long does it take for ODM sample?
A: It depends, for an iron chandelier and brass tube chandelier, we need 7-14 days after confirmed diagram; for casting brass chandelier, we need 40 days after confirmed diagram; for lost wax brass chandelier, we need 60 days after confirmed diagram. Casting and lost wax brass chandeliers needs to make moulding from carving to aluminum/wax to brass, it takes more time.
Q9: How long will it take for normal order?
A: It depends, for an iron chandelier and brass tube chandelier, we need 7-14 days; for casting brass chandelier, we need 30 days; for lost wax brass chandelier, we need 45 days.
Q10: Does your packaging pass drop test?
A: Light weight chandeliers will pass drop test, for very heavy chandeliers no.
Q11: Do you have any MOQ limit?
A: Yes, we have. For luxury chandeliers, we need 2 pcs for one item, for normal tube chandeliers, we require at least 6-12 pcs. For very smaller chandeliers, we require 50 pcs.
Q12: What is your quality control procedure?
A: First a pre-production sample for approval. Second, after assembling, check color, shape by visual, then compare the bulk goods with pre-production sample. Third, check the voltage, resistance, torsion test, drop test etc. All the checking procedures are strictly according to lighting standards and country electric standards.
Q13: How to deal with the faulty?
A: First, our products are produced strictly according to the ISO quality control system and the defective rate will be less than 0. 2%. Secondly, during the guarantee period 1-3 years, we will send new lights with new order. For defective batch products, we will repair them and resend them to you or send the replacements to you for free or we can discuss the solution including re-call according to real situation.
Q14: Can I visit your factory?
A: Yes, warmly welcome, we always welcome our customers to visit us anytime. We are close to Shenzhen, one hour to the center and 45 minutes to airport. One and half hour to Guangzhou center and 2 hours to airport.
1. Order Process
2. Custom Process
3. Service Promise
We know many customers have the following doubts: bad service, lead time and quality are not guaranteed, no feedback after gave deposit, only when the customers asked something, they will reply or not reply. And after shipped the products, no guarantee anymore, no answer when got problems, or if have answer, too much fees came. So worried about the quality and production time. But if you work with us, I think no need to contact us anymore, you will get everything at the first time by your computer or mobile, you can take your time to get together with your family or have a cup of tea to think more about future for new plans. Our mission: To help everybody to get a cozy lamp for their home. So, no matter you are a wholesaler, a retailer, a designer or a project contractor, we have different team to serve you from suggestions at the beginning, and drawings or samples.